ASK US


info@askernmusicfestival.co.uk

sales@askernmusicfestival.co.uk

media@askernmusicfestival.co.uk

WHAT TIME DOES THE FESTIVAL FINISH?

The Curfew time for the site is 11pm however we are scheduled to finish at around 10.30pm

I WISH TO MAKE A COMPLAINT, WHAT SHOULD I DO?

All comments must be addressed for the attention of the Festival Manager, via direct message on Social Media or info@askernmusicfestival.co.uk

HOW MANY FESTIVAL TICKETS CAN I BUY?

As many as you’d like – if you’d like to make a large group booking, feel free to contact us at info@askernmusicfestival.co.uk

CAN I TAKE PHOTOGRAPHS AT THE EVENT?

Camera phones are permitted at the festival, but no professional photography. We encourage you to enjoy your day with us and we understand that taking photographs will provide great momentos of the day.

AN EVENT HAS BEEN CANCELLED, WHAT CAN I DO?

We ask that you return your tickets to us and we shall refund the face value of the ticket to the card that you used to pay. If tickets are not returned, then no refund will be sanctioned.

WHAT TIME DOES AMF2020 START?

The gates are at 12 midday and the first live act will start 30 minutes after the stated gate time – although these are subject to change. Keep an eye out on our Facebook page for live updates.

IS THERE AN AGE LIMIT ON SOME EVENTS?

The festival is family friendly and available to all. We do recommend that under 5’s wear ear defenders.

WHAT CATERING FACILITIES DO YOU OFFER?

There are various catering facilities on site which are listed on the festival Facebook page.

DO YOU OFFER SPECIFIC DISABLED ACCESS SEATING?

As the festival area is a flat bed approach, we expect sightlines to be good from everywhere. However, we will do our utmost to accommodate you.

DO YOU OFFER CONCESSION FOR GROUPS, OAP's, DISABLED, CARERS OR STUDENTS?

We do not offer concessions we’re afraid.

I HAVE LOST MY TICKETS, WHAT SHOULD I DO?

If you have misplaced your tickets, you should contact us ASAP. We will do whatever we can to help, however you should be aware that it is not always possible for tickets to be duplicated. Generally, most seated tickets can be reissued but unfortunately ‘General Admission’ Unreserved or standing tickets can not.

MY TICKETS SAY GENERAL ADMISSION, WHAT DOES THAT MEAN?

General Admission refers to seating or standing areas that are not assigned or reserved. When purchasing ‘General Admission’ tickets please note that there will be a number on your ticket. This in no way assigns you to a designated seat or area

DO I NEED ID TO COLLECT MY TICKETS ON THE DOOR?

Yes, you will need to present the credit or debit card used to make your purchase with us.

WHAT TIME DOES THE FESTIVAL START?

The gates are at 12 midday and the first live act will start 30 minutes after the stated gate time – although these are subject to change. Keep an eye out on our Facebook page for live updates.

CAN I RESERVE MY TICKETS AND PAY LATER?

Unfortunately we do not allow customers to reserve tickets for AMF2020.